Accessibility Policy: Use of Service Animals and Support Persons

Service Animals

• Service animals are allowed on the parts of our premises that are open to the public.
• We recognize that service animals are working and will not pet, feed or distract the animal.
• When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
• We welcome well-behaved pets and comfort animals in our retail stores, on leash at the discretion of the store manager. Noisy, aggressive, or disruptive animals will be considered a risk to staff and members of the public and will not be permitted in our facilities.

 

Support Persons

• We welcome people with disabilities to be accompanied by their support person any area of Canada Care Medical facilities that are open to the public.
• No admission fees shall be charged by Canada Care Medical to a support person accompanying a person with a disability.
• Should Canada Care Medical host an event for a third-party who charges fees, we will post a notice if fees are applicable to a support person accompanying a person with a disability.